Error messages, sudden app crashes, the dreaded “spinning wheel of death”  — these are some common occurrences when working with technology, and determining the cause of the issue can be quite a puzzle. Whenever errors like these occur, there are a few general things we can try, and things we should check. 

General Tips

(These tips aren't just good for CatalogIt; keep these in mind whenever you're experiencing an issue with any app!)

Scenarios: 

• You're attempting to open an app on your mobile device, but the app keeps closing out, or crashing.
• You open an app, but the loading circle just spins and spins. 
• You're working within an app, and the app freezes. No response. 

Possible solutions and things to check:

• Fully close out of the app, then attempt to re-open it.
• Is your device connected to WiFi, or receiving data through cellular service? 
• How many apps are open and running? Close out of apps on your Android or your Apple iPhone or iPad.
• Is the app up to date? Open up the app store on your device, search for the app, and check if an update is available.
• Is your device up to date? Check the settings for your Android device or your Apple device.
• Is the app undergoing scheduled maintenance? Check online to see if there is a planned outage. 
• Power off your device, then try powering it back on.
• Try searching for your error to see if others have reported it. 

Experiencing errors while working on a desktop or laptop?

• Refresh or fully close out of the browser.
• Is your device connected to WiFi, or utilizing a wired connection? Check to see if any cords have been disconnected, or try to reset your modem/router.
• Is your browser up to date? Check your browser's settings. Feel free to refer to the following articles on how to check for updates for top browsers:
  • Firefox
  • Google Chrome
  • Microsoft Edge
  • Safari
• Try working in another browser. 
• How many tabs or windows do you have open? Too many open tabs or windows can significantly drain your device's temporary memory, so try closing out of ones that you don't need.
• Is your device up to date? Check if your Mac or Windows has available updates.
• Power off your device, then try powering it back on.
• Try searching for your error to see if others have reported it. 

Logging In

I just signed up! I received a temporary password, but when I enter it in, I receive a “Wrong Password” error.

Temporary passwords are randomized, and often contain a variety of numbers and letters that are lowercase and capitalized. Some of these can be difficult to discern, such as 0 (zero) and O (capital ‘O’), I (capital ‘I’) and l (lowercase ‘l’) , 1 (one) and I (capital ‘I’) and l (lowercase ‘l’).  If a period is at the end of the temporary password, it it is likely part of the password, and should be included. To help ensure that the temporary password is entered correctly, we suggest copying and pasting the temporary password into the password field. 

Errors

Why am I getting a “Network Request Error”?

There are a few things that can cause this error, and they are quite easy for you to check:

• Internet connection
  • A failed network request can be the result of an insufficient or unreliable Internet connection. You can quickly test your upload and download speeds by doing a Google search for "Internet speed test".
• Storage, or disk, space
  • We often see errors like this pop up when a user is working on a device that is running low on storage or memory. This particularly seems to happen when scanning and uploading photos. You can check your device's storage through your device settings. Free up some space if you're running low!
• Browser
  • If neither of the above resolves the issue, try using a different browser. Some browsers, like Chrome, have memory settings that will optimize your browser's performance.